Zack Gatlin
- Total activity 16
- Last activity
- Member since
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Activity overview
Latest activity by Zack Gatlin-
Zack Gatlin created an article,
Loose Door Knob
Is your door knob loose or jiggly? You can first try to tighten the two screws located at the base of the knob. If the issue is not resolved after attempting to tighten the screws please submit a ...
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Zack Gatlin created an article,
Squeaky Hinges
Having trouble with a squeaky hinge? We recommend spraying some WD40 on those hinges! That should do the trick.
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Zack Gatlin created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Zack Gatlin created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Zack Gatlin created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Zack Gatlin created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Zack Gatlin created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Zack Gatlin created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Zack Gatlin created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Zack Gatlin created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...